Maoters Delivery Guarantee

Thank you for choosing Maoters. We are committed to delivering premium furniture products with a reliable and transparent logistics experience. To give you full peace of mind when shopping with us, we’ve outlined our delivery process clearly to ensure each product arrives safely, smoothly, and on time.

Our Commitment

• Multiple delivery models to meet different product types and destinations

• Clear timeline and tracking for every delivery stage

• Real-time shipment tracking provided

• Support for remote areas and special delivery needs

• Optional upgrade to white glove delivery service available

In-Stock Products in U.S. Warehouse – Fast Dispatch, Quick Arrival

For products labeled “In Stock – U.S. Warehouse”, we ship directly from our domestic facilities:

• Shipping Time: Ships within 48 business hours after order confirmation

• Estimated Delivery Time: Arrives within 1–2 weeks for most U.S. locations

Delivery Carriers

Items are shipped via reputable U.S.-based freight companies such as:

• UPS Freight

• XPO Logistics

• ABF Freight

• R+L Carriers

📞 Our driver will contact you 24 hours before delivery to confirm delivery details. A tracking number will be provided once shipped.

Overseas Product Delivery Process (Non-In-Stock Items)

For customized sizes, colors, or non-stock large furniture, Maoters follows a two-stage delivery process:

Step 1: From Overseas Factory → U.S. Warehouse (4–6 Weeks)

• After production and packaging, goods are shipped via sea freight to one of our U.S. warehouses (California, Texas, or New Jersey).

• Sea transit typically takes 4–6 weeks.

• A tracking number will be provided for this container shipment (via carriers such as Matson, CMA CGM, COSCO, etc.).

  Please note: Due to the nature of international shipping, tracking updates may be delayed. However, we will actively monitor and update you on shipment progress.

Step 2: U.S. Warehouse → Final Mile Truck Delivery (1–2 Weeks)

• Once the product arrives at the warehouse, we’ll arrange final-mile delivery via domestic freight carriers.

• A new tracking number will be issued (e.g., XPO, Estes, YRC, FedEx Freight).

• 🚛 The truck driver will contact you at least 24 hours in advance to confirm delivery arrangements.

  ⚠️ IMPORTANT: Please carefully inspect the outer packaging upon delivery.

If the packaging is severely damaged, please refuse delivery, take clear photos, and send them to our support team at support@maoters.com.

You have the right to inspect your goods before signing. Do not feel pressured by the driver. Refusing to sign until a thorough inspection is complete is within your rights.

Standard Delivery Service

• Delivery Type: Curbside or Ground Floor Doorstep Delivery

• Not Included: Indoor moving, stair carrying, unboxing, or installation

• Oversized Items (e.g., items over 87” in length): Customer must arrange assistance for unloading

Optional White Glove Delivery Service (Upgrade)

If you require extra services, we can arrange a custom white glove quote:

• Room-of-choice delivery

• Stair/elevator handling

• Unpacking and packaging removal

• Basic assembly (e.g., joining desk sections)

📩 Please inquire before placing your order to confirm availability and pricing.

⚠️ Delivery Fees or Delays May Apply In These Cases:

• Delivery to remote/rural areas

• Delivery to special destinations (e.g., shopping centers, construction sites, secured locations)

• Trucks cannot access delivery location (narrow roads, height restrictions, no loading zones)

• No one available to receive delivery or incorrect contact details provided

  In such cases, extra fees or storage charges may apply.

Shipment & Tracking

You will receive two tracking numbers for international orders:

After international logistics delivery.
Ocean Freight Tracking Number: Follows the container from overseas to U.S. port/warehouse
After the overseas warehouse arranges to send a truck to ship the goods.
Truck Delivery Tracking Number: Covers the journey from our U.S. warehouse to your delivery address

You can track via:

• Your order page on our website

• Email notifications

• Direct updates from our customer service

Customized Products Estimated Timeline Disclaimer

• Customized furniture is made to order, and lead times include production, shipping, and warehousing stages.

• Estimated delivery time (6–8 weeks) is based on standard conditions. Unexpected delays may occur due to weather, port congestion, customs inspection, etc.

• We will always keep you updated with the latest shipment progress.

Important Reminders

• Please provide accurate address, contact name, and phone number

• For special delivery requests, leave a note at checkout or contact us in advance

• For any questions, email support@maoters.com anytime

Still Have Questions?

Our customer service team is available 24/7 via:

• 📧 Email: support@maoters.com

• 📞 Phone: +1 (949) 685 3409

• 🌐 Website: www.maoters.com