Last Updated: 2026
The “last-mile delivery” is a critical step in the furniture shopping experience. We focus on three key pain points—damage, timeliness, and communication—to ensure a smooth final delivery.
1. Core Last-Mile Delivery Guarantees
1.1 Instant Compensation for Delivery Damage
- Coverage: Product damage from non-human factors during last-mile handling (for example, courier impact).
- Claim: Contact us within 24 hours with your order number + photos/videos.
- Resolution: Choose Free Re-delivery or a Full Refund (processed in 3-5 days).
1.2 Compensation for Last-Mile Delivery Delays
- Precondition: Only for orders with a confirmed delivery window (notified 24h prior).
- Rule: For every 3 working days of delay, 5% of the order amount is waived (Max 30%).
- Exclusions: Force majeure (weather/traffic) or customer-requested rescheduling.
1.3 Transparent Progress Communication
- Calls: The courier will call you 1 hour before arrival. Traffic delays are notified 30 minutes in advance.
- Confirmation: Receive a receipt reminder via SMS/Email including courier names for one-click confirmation.
2. Exclusive Convenience Services
- On-Site Inspection: The courier assists with outer packaging removal for a quick check (up to 10 mins). Damage is recorded instantly.
- Flexible Coordination: One free same-day reschedule is allowed if requested 1 hour before delivery.
3. Guarantee Exclusions
- Orders via 3rd-party platforms (Amazon, eBay) follow platform rules.
- Incorrect addresses or unreasonable refusal to accept goods.
- Issues arising from warehousing or inter-city transit.
- Damage caused by improper storage or unpacking after receipt.
4. Contact Us
Tel: +1 949 685 3409 (WhatsApp Available)
Email: [email protected]
Name: Maoters Furniture INC
Address: 1401 21ST ST STE R SACRAMENTO, CA 95811
(U.S. Eastern Time, Mon-Fri, 9AM-6PM; Priority for Last-Mile issues)