Maoters Return & Refund Policy

Returns or Exchanges Due to Quality Issues

1. Quality Issues or Defects: If the product has any significant quality issues or functional defects, we will offer a refund or exchange.
2. Incorrect Item: If you receive an item that does not match your Maoters order, you may request an exchange.

Exchanges for Non-Quality Issues

1. Inspect the item within 3 business days of receiving it and report any damage or issues. Requests for exchanges will not be accepted after this period.
2. The item must be unused, in its original Maoters packaging, and include all accessories, tags, and manuals.
3. The customer is responsible for all shipping costs during the exchange process, including both return shipping and the cost of reshipping the Maoters item.

Exchange Process

1. Exchanges for Maoters products can be requested within 14 days of receiving the item.
2. Contact our customer service team via email at support@maoters.com with your Maoters order details (e.g., order number, product name).
3. Return the Maoters item following the instructions provided by customer service.
4. Once the Maoters item is confirmed to be in good condition, we will process the exchange.

Damaged Items Upon Arrival

• For severe damage or Maoters items that are unusable, we will provide a full refund, replacement, or repair.
• For minor damage (e.g., scratches or dents that do not affect the product’s functionality), we may offer a partial refund, but a full refund will not be issued. Minor damage that does not impact the Maoters product’s normal use will not be eligible for a full refund.

Refusal and Damaged Packaging Guidelines

1. Refusal & Damaged Packaging Policy

2. Responsibility for Refusal Without Prior Notice

Non-Returnable or Non-Refundable Maoters Items

1. Products returned due to customer errors (e.g., customer-caused damage, stains, missing items) related to Maoters purchases.
2. Made-to-order or personalized Maoters items: All custom Maoters products (e.g., personalized office furniture).
3. Maoters products with potential shipping damage due to irreversible packaging: Items where the original Maoters packaging has been altered or product identification codes/tags have been lost.
4. Used Maoters products: Any Maoters items that have been used.
5. Clearance Maoters items: All Maoters clearance products.
6. Seasonal Promotion Maoters Items: All Maoters seasonal promotion products (including summer sales) are non-returnable and non-refundable unless there is a verified quality issue.
7. Maoters products with installation marks: Items (e.g., wooden office furniture) that may have installation marks affecting their resale condition.
8. Maoters products with minor scratches: Items with minor scratches that do not affect functionality.
9. Maoters products with minor color variations: Items where the actual color may differ slightly from what is displayed on the Maoters website.
10. Maoters products with minor size differences: Items with size differences of less than 0.5 inches.
11. Opened and used Maoters items: Items cannot be returned, exchanged, or refunded unless they are defective and damaged (caused by us).

Important Note on Product Color

Refund Policy and Additional Fees

1. If you receive a damaged Maoters item, we will assess the severity of the damage to determine if it qualifies for compensation and the amount:
   1. For minor damages (e.g., scratches or small dents), we will negotiate a refund of 2%-10% of the Maoters order amount.
   2. For significant damages, we will discuss with you whether you wish to keep the Maoters item. If you choose to keep it, we will offer compensation of 50% of the order amount.
   3. Additionally, if applicable, we may offer a replacement Maoters item at no extra cost.
2. Shipping charges for the original Maoters order are non-refundable.
3. If you request to cancel your Maoters order after placing it due to personal reasons (e.g., no longer wanting the item, dissatisfaction with delivery time), a cancellation fee will apply:
   1. If the Maoters order is canceled before production, the customer will receive a full refund minus a 5% non-refundable credit card fee.
   2. If the Maoters product is in production or completed but not yet shipped, the cancellation fee will range from 20%-50% of the order amount.
   3. Once the Maoters product has shipped or is in transit, an 80% cancellation fee will be applied.
   Important Note: Maoters products will start production 48 hours after the order is placed.
4. If a returned Maoters item is found to be damaged upon arrival at our facility, we will deduct the cost of the damages from your refund.
5. For damages to Maoters items caused during assembly or disassembly:
   • Small replacement parts can be sent at no charge.
   • Larger parts may incur additional charges.
   • We do not cover any installation costs or refund requests related to Maoters installation fees.
6. If incorrect shipping information is provided by the customer, or if re-delivery or multiple installation attempts are required due to customer actions for a Maoters order, any associated costs will be the responsibility of the customer.
7. If you wish to change the color, size, or style of your Maoters order after production has begun, the following fees will apply:
   1. Prior to shipping, a 20% change fee will be charged.
   2. After shipping has started, a 50% change fee will be charged.

Steps for Initiating a Return for Maoters Items

1. Contact our customer service team at support@maoters.com to start the Maoters return process.
2. Inform us of your return request, including your Maoters order details and reason for return.
3. Our customer support team will guide you through the Maoters return process and provide necessary instructions.
4. Arrange for the Maoters furniture pickup or return shipping.
5. We will receive your returned Maoters furniture and inspect its condition.
6. Refunds will be processed and returned to your payment account once we have confirmed the Maoters return request.

Additional Refund Notes

• The refund process for Maoters orders usually takes 7-10 business days after coordination with customer service.
• We kindly ask that you refrain from initiating a chargeback, as this can extend the Maoters refund process. If a chargeback is initiated, please be aware that credit card companies may take 2-3 months to resolve the issue.

Contact for Maoters Returns and Refunds