Help Center
How long does delivery take?
Total delivery time is typically 7-8 Weeks, including order processing, ocean freight, customs clearance, and final-mile delivery.
Most large furniture orders are delivered by curbside or doorstep delivery. Please review our Shipping & Delivery Policy for delivery scope, timing, and receiving instructions.
How can I track my order?
Once tracking is available, you can follow shipment progress from ocean freight through final-mile delivery using Track Your Order.
Who should I contact if my delivery information looks wrong?
If your address, phone number, or delivery details need to be corrected, contact Customer Support as soon as possible so we can help before the order ships.
What payment methods does Maoters accept?
Available payment methods are shown during checkout. For pricing, payment timing, taxes, and related checkout rules, please read the Payment & Pricing Policy.
Are taxes and service options included in the product price?
Product prices do not always include taxes, optional services, or other checkout adjustments. The final amount is displayed before payment. See the Payment & Pricing Policy for details.
What is the return window?
Eligible items may be returned within our 30-calendar-day return window, subject to product condition and return requirements. Please review the Returns & Refunds Policy before starting a return.
What should I do if my item arrives damaged?
Please document the package and product condition with photos, keep all packaging, and contact Customer Support promptly. Return eligibility and refund handling are explained in the Returns & Refunds Policy.
What warranty does Maoters provide?
Many Maoters products include a 12 months Limited Warranty against eligible manufacturing defects. Coverage varies by product and use case, so please check the Warranty Policy for the full terms.
How do I request warranty help?
Prepare your order information, photos, and a short description of the issue, then contact Customer Support. Our team will review your request against the Warranty Policy.
Where can I get help with an order?
For order changes, delivery questions, product issues, or account help, please contact Customer Support. If you already have a tracking number, you can also use Track Your Order.
Where can I read the main store policies?
Key policies are available here: Shipping & Delivery Policy, Payment & Pricing Policy, Returns & Refunds Policy, and Warranty Policy.