Maoters Shipping & Delivery Policy
Last Updated: October 4, 2026
At Maoters, we specialize in high-end office furniture. Due to the size and weight of our items, we utilize professional LTL (Less Than Truckload) freight carriers. Standard overseas shipping includes free shipping and driver-assisted curbside unloading within the contiguous United States, subject to the exceptions below. U.S. local in-stock shipping, fast shipping upgrades, optional services and applicable special-location surcharges are charged separately.
1. Shipping Area & Limitations
We ship exclusively to the 48 contiguous United States. We currently DO NOT ship to:
- Alaska, Hawaii, Puerto Rico, Guam, or APO/FPO/DPO addresses.
- P.O. Boxes (Physical street addresses are required for freight delivery).
- Island addresses accessible only by ferry (e.g., Martha’s Vineyard, Florida Keys) without prior quote.
2. Shipping Categories, Costs & Timeframes
A. U.S. Local In-Stock Items (Domestic Fast Dispatch)
| Shipping Fee | Extra shipping fees apply (Calculated at Checkout) | Handling Time | Dispatched within 48 hours after successful payment |
| Tracking Number | Provided via email within 3 business days | Estimated Total Delivery Time | 1–2 Weeks from successful payment, including the 48-hour dispatch period |
B. Overseas/Customized Items (2-Stage Shipping)
*Standard overseas orders dispatch within 3–7 calendar days after successful payment. Non-standard custom orders dispatch within 10–15 calendar days after successful payment and approval of the final specifications. The transit times below are estimates in weeks, starting from overseas dispatch; the dispatch period is separate. Central U.S. transit estimates depend on the destination ZIP code and actual route and are not automatically the same as West Coast estimates.
| Product Type | U.S. Region | Transit Time | Cost |
|---|---|---|---|
| Assembly Required | West & East Coast | 6–7 Weeks | FREE |
| Fully Assembled (Standard) | West Coast | 6–7 Weeks | FREE |
| East Coast | 7–8 Weeks | FREE | |
| Fully Assembled (Fast Upgrade) | West Coast | 5–6 Weeks | Paid Upgrade |
| East Coast | 6–7 Weeks | Paid Upgrade |
3. Two-Stage Tracking System
- Stage 1: Ocean Freight Tracking (Departing overseas facility):
Track Ocean Shipment → - Stage 2: U.S. Local Truck Tracking (After U.S. Customs clearance):
Track Local Truck Delivery →
4. Standard U.S. Freight Delivery Terms (LTL)
- Delivery Appointment: The freight carrier will contact you 24 hours before delivery to confirm an available 4-hour delivery window. Please ensure your contact information is correct and someone is available to receive the shipment. Changing a confirmed appointment requires carrier rescheduling; same-day or next-day redelivery is not guaranteed. Declining a proposed window before it is confirmed is not a late appointment change. Redelivery or rescheduling fees apply only to actual additional costs caused by the customer under the disclosed delivery terms, with supporting details provided. No fee applies when no additional cost is incurred or when Maoters or the carrier is responsible.
- Curbside Unloading (Liftgate): Standard service includes driver-assisted unloading using a liftgate to move items from the truck to a safe ground-level curbside location. It does not include unpacking, carrying furniture inside your building or stair carry.
- Inspection & POD Signing: The driver allows approximately 10 minutes for you to inspect the shipment. Check its visible condition before signing the Proof of Delivery (POD), photograph any visible damage and note it on the receipt. Packaging damage alone does not necessarily mean the furniture is damaged. If the furniture has severe visible damage or cannot be safely used, you may refuse it and record the reason on the receipt. If a complete inspection is not possible at delivery, record the visible condition, inspect the item as soon as possible and contact us promptly about any damage. Signing the POD does not, by itself, waive remedies for concealed damage.
- Oversized Items: For items exceeding 87 inches, please ensure assistance is available for positioning after unloading.
5. White-Glove & Assembly Services (Optional)
For a premium delivery experience, customers may select available optional services during checkout, with service fees displayed before payment. Fully assembled furniture requires no on-site assembly. The following optional services are coordinated according to the arrangements described below:
- White-Glove Delivery (For Fully Assembled Items): Includes carrying the furniture to the agreed room, unpacking, placement and removal of packaging debris. Upstairs carrying using a suitable elevator that can accommodate the furniture is included. Stair carry without an elevator requires a separate quote.
- Assembly Service Fee (For Assembly Required Items): Includes professional on-site assembly and placement of your furniture by trained technicians. This service is scheduled separately after receipt and is not performed by the freight driver as part of delivery.
- Note: If an optional service is not provided, its fee will be refunded in full. Completed services are non-refundable. Partially completed services or service failures will be reviewed based on the service actually provided and applicable rights.
6. Additional Surcharges (Special Cases)
- Restricted Access: Locations inaccessible by a 53-foot truck (narrow streets, gated communities, construction sites) may require smaller vehicle transfers at an extra cost. Any additional charge will be quoted for your approval before shipment.
- Remote/High-Cost Zones: Deliveries to highly remote areas (National Parks, mountains) may incur a surcharge quoted for your approval before shipment.
- Stair Carry: Upstairs carrying using a suitable elevator is included with purchased White-Glove service. Stair carry without an elevator requires a separate quote, including for White-Glove orders.
7. Customs, Duties & Taxes
8. Contact & Support
Tel: +1 949 685 3409 (WhatsApp Available)
Email: support@maoters.com
Name: Maoters Furniture INC
Address: 1401 21ST ST STE R
SACRAMENTO, CA 95811