Maoters Shipping & Delivery Policy
Last Updated: 2026
At Maoters, we specialize in high-end office furniture. Due to the size and weight of our items, we utilize professional LTL (Less Than Truckload) freight carriers. We provide Free Shipping and Curbside Unloading for all standard orders within the contiguous United States.
1. Shipping Area & Limitations
We ship exclusively to the 48 contiguous United States. We currently DO NOT ship to:
- Alaska, Hawaii, Puerto Rico, Guam, or APO/FPO/DPO addresses.
- P.O. Boxes (Physical street addresses are required for freight delivery).
- Island addresses accessible only by ferry (e.g., Martha’s Vineyard, Florida Keys) without prior quote.
2. Shipping Categories, Costs & Timeframes
A. U.S. Local In-Stock Items (Domestic Fast Dispatch)
| Shipping Fee | Extra shipping fees apply (Calculated at Checkout) | Handling Time | Dispatched within 48 hours |
| Tracking Number | Provided via email within 3 business days | Transit Time | 1–2 Weeks |
B. Overseas/Customized Items (2-Stage Shipping)
*Transit times begin after the 3–7 day processing window (10–15 days for custom production).
| Product Type | U.S. Region | Transit Time | Cost |
|---|---|---|---|
| Assembly Required | National | 5–6 Weeks | FREE |
| Fully Assembled (Standard) | West/Central | 6–7 Weeks | FREE |
| East Coast | 7–8 Weeks | FREE | |
| Fully Assembled (Fast Upgrade) | West/Central | 5–6 Weeks | Paid Upgrade |
| East Coast | 6–7 Weeks | Paid Upgrade |
3. Two-Stage Tracking System
- Stage 1: Ocean Freight Tracking (Departing overseas facility):
Track Ocean Shipment → - Stage 2: U.S. Local Truck Tracking (After U.S. Customs clearance):
Track Local Truck Delivery →
4. Standard U.S. Freight Delivery Terms (LTL)
- Delivery Appointment: The freight carrier will call you to schedule a 4-hour delivery window. Ensure your contact info is correct. Failure to be present may result in a Redelivery Fee (typically $75–$150).
- Curbside Unloading (Liftgate): Standard service includes a liftgate to move items from the truck to the ground. Drivers are not authorized to carry furniture inside your building or up stairs.
- Inspection & POD Signing: You MUST inspect the shipment before signing the Proof of Delivery (POD). If damage is visible, please refuse the shipment and write “DAMAGED UPON ARRIVAL” on the receipt.
- Oversized Items: For items exceeding 87 inches, please ensure assistance is available for positioning after unloading.
5. White-Glove & Assembly Services (Optional)
For a premium delivery experience, customers may select the following services during checkout. If selected, these will be coordinated during the final delivery stage:
- White-Glove Delivery (For Fully Assembled Items): Includes room-of-choice placement, unpacking, and removal of packaging debris.
- Assembly Service Fee (For Assembly Required Items): Includes professional on-site assembly and placement of your furniture by trained technicians at the time of delivery.
- Note: These services are non-refundable once the delivery has been scheduled and performed.
6. Additional Surcharges (Special Cases)
- Restricted Access: Locations inaccessible by a 53-foot truck (narrow streets, gated communities, construction sites) may require smaller vehicle transfers at an extra cost.
- Remote/High-Cost Zones: Deliveries to highly remote areas (National Parks, mountains) may incur a surcharge confirmed before shipment.
- Stair Carry: Manual labor for floors above the first level requires a separate quote unless White-Glove service was purchased.
7. Customs, Duties & Taxes
8. Contact & Support
Tel: +1 949 685 3409 (WhatsApp Available)
Email: [email protected]
Name: Maoters Furniture INC
Address: 1401 21ST ST STE R
SACRAMENTO, CA 95811