Track Your Order

Delivery times depend on the size and color you choose, stock availability, and your delivery ZIP code. All time frames below are estimates. Please refer to the delivery estimate confirmed for your specific configuration.

Confirmed U.S. in-stock items: These orders ship within 48 hours of successful payment. Estimated delivery is 1–2 weeks from payment to arrival, including the time needed to prepare and ship your order. U.S. stock availability must be confirmed for the exact size and color you selected, not just the product collection.

Orders shipping from overseas: Standard items typically ship within 3–7 calendar days of successful payment. Custom items typically ship within 10–15 calendar days after payment is complete and all final specifications are confirmed.

Estimated transit times after overseas shipment: Fully assembled furniture with standard shipping takes approximately 6–7 weeks to the West Coast and 7–8 weeks to the East Coast. Paid expedited shipping for fully assembled furniture takes approximately 5–6 weeks to the West Coast and 6–7 weeks to the East Coast. Furniture that requires assembly takes approximately 5–6 weeks to either coast with standard shipping. Estimates for the central U.S. and other applicable routes are confirmed based on your delivery ZIP code and the actual shipping route; West Coast estimates do not automatically apply.

Overseas transit times start when your order actually ships and include final delivery in the U.S. To estimate the total time from payment to arrival, add the shipping preparation time listed above. You do not need to add a separate local delivery period. See our Shipping and Delivery Policy for shipping options and eligibility.

Tracking numbers are not issued immediately after payment. Your order confirmation email confirms that we received your order; it is not a shipping confirmation.

U.S. in-stock orders: We provide domestic freight tracking information once your order has been prepared and shipping arrangements are in place. These orders do not go through overseas production or ocean freight.

Orders shipping from overseas: Tracking covers two stages: ocean freight and local truck delivery in the U.S. Domestic freight tracking becomes available during the local transportation stage after customs clearance. If your furniture is already in transit by sea, the domestic tracking number may not be available yet. You can check the ocean freight progress in the meantime.

Check the email address you used at checkout, including your spam or junk folder. You can also look up your order using your order number or checkout email address. If you cannot find tracking information, reply to your original order email. We will confirm whether your order has shipped, its current shipping stage, and any available tracking details.

Furniture freight tracking usually updates at key shipping milestones, so you may not see a new scan every day. Several days can pass without an update during ocean transit or a handoff between carriers. The tracking page shows the latest reported milestone, which may not reflect your furniture’s exact current location.

If tracking has not updated for an extended period and you are unsure of your order’s progress, contact us so we can check. Please contact us promptly if tracking shows an exception, your order is past its confirmed estimated delivery time frame, or the carrier misses a confirmed delivery window. You do not need to wait until the full estimated delivery period has ended to report a problem.

Arrival at a U.S. port is not the same as delivery to your address. An “arrived in the U.S.” status may mean your order has reached the port, is going through customs, or is being transferred to a local carrier. Any remaining customs clearance and carrier handoff steps must be completed before final delivery can be arranged.

Your domestic freight tracking number can help you follow this stage, but receiving a tracking number does not mean your delivery appointment is confirmed. Arrange for someone to receive your order during the delivery window confirmed by the carrier. If you are unsure what happens after port arrival, we can check which steps remain and help confirm the next delivery arrangements.

Yes. The carrier will contact you 24 hours before delivery to confirm an available four-hour delivery window. Someone must be at the delivery address to receive the furniture on delivery day.

If your office and delivery location are different, arrange for an on-site contact in advance. That person should be able to answer the carrier’s calls and receive the furniture. Keep the phone number on your order up to date, and let us know promptly if your delivery contact changes. A delivery appointment is a time window, not an exact arrival time.

Yes. Standard freight delivery includes liftgate service and driver assistance with unloading. The driver unloads your furniture from the truck to a safe, ground-level curbside location. This service does not include delivery to your door, moving furniture indoors, unpacking, or carrying it up or down stairs.

“Free shipping” means the shipping charge is waived for an eligible option. It does not include moving furniture indoors. Please check the shipping option shown at checkout or the quote we confirmed for your order to see whether free shipping applies.

Fully assembled furniture is assembled at the factory and does not require on-site assembly. You will still need to arrange to move it indoors safely. If you need indoor delivery or placement, contact us before delivery to confirm whether White Glove service is available and what it costs.

No. We do not charge customers additional import duties or customs clearance fees at delivery. Applicable U.S. sales tax is calculated separately and shown at checkout.

Shipping upgrades and optional services may still carry a charge. Shipping and service fees are based on the options you select at checkout or the quote we confirmed for your order. Review the final total before paying. If you receive an unexpected request to pay import duties or customs clearance fees, send it to us for review before making a payment.

You can request a new appointment. If you cannot receive your order during the confirmed delivery window, contact us or the carrier as early as possible. Large furniture shipments delivered by less-than-truckload (LTL) freight follow planned carrier routes. A new appointment depends on the carrier’s route and availability, so same-day or next-day redelivery cannot be guaranteed.

A rescheduling or redelivery fee may apply only when a change caused by the customer results in an actual additional cost, as allowed by the disclosed delivery terms. We will provide supporting details for the charge. If there is no additional cost, or the change is caused by Maoters or the carrier, you will not be charged a rescheduling or redelivery fee.

Declining a proposed time window before you accept an appointment does not count as changing a confirmed appointment at the last minute. See our Shipping and Delivery Policy for details.

Reply to your original order email or contact support@maoters.com. Include your order number and a brief description of the issue, such as an order that is past its confirmed estimated delivery time frame or a carrier that missed a confirmed delivery window. You do not need to resend information already included in the email thread.

We will check your order’s progress, follow up with our shipping team or the carrier, and share any confirmed next steps. If the carrier missed a confirmed final delivery window, you may request delay compensation. We will review your eligibility under our Final Delivery Guarantee. An estimated ocean transit time or port arrival date is not a final delivery appointment and cannot, by itself, be used to calculate this compensation.

The driver will allow about 10 minutes for inspection. Check the visible condition of the shipment and packaging, take photos of any damage and the shipping labels, and note any visible shipping damage on the delivery receipt. Damage to the outer packaging does not necessarily mean the furniture is damaged, so do not automatically refuse delivery solely because the box is damaged.

If the furniture has severe visible damage or cannot be used safely, you may refuse delivery. Write the reason on the delivery receipt and contact us promptly. If you cannot complete the full inspection while the driver is there, document what you can see and inspect the furniture as soon as possible after delivery.

When you contact us, include your order number, a brief description of the issue, and any photos you have. We recommend contacting us within 24 hours and reporting shipping damage within 3 calendar days of delivery whenever possible. Concealed damage or issues discovered later will still be reviewed based on the available evidence; a report will not be automatically denied solely because it was submitted after that time. Signing the delivery receipt does not waive your right to report concealed damage.

Keep the furniture and packaging until we provide instructions, and do not use an item that may be unsafe. If keys or other included accessories are missing, we will confirm the correct replacement parts and arrange to send them. Shipping damage and after-sales support are handled under our Returns and Refunds Policy.