Maoter Warranty
At Maoters, we take pride in the quality and craftsmanship of our furniture. This warranty policy outlines our coverage against defects in materials and workmanship, and your rights during the warranty period.
Warranty Coverage
We provide a [12 months] Limited Warranty for all products, starting from the date of delivery (based on logistics receipt date).
This warranty covers problems caused by defects in materials or workmanship under normal household use, such as:
- Wood cracking (not caused by an extremely dry environment).
- Metal parts that are broken or severely corroded.
- Structural looseness (not caused by improper assembly).
- Finish peeling or bubbling over large areas.
- Functional failure of mechanical components (e.g., drawer slides, hinges).
Warranty Process
If you believe your product has a covered defect, please follow these steps:
- Contact Us: Email [email protected] with your order number and a detailed description.
- Provide Evidence: You must provide clear photos and/or videos showing the defective part. This is necessary for our assessment.
- Evaluation: Our team will evaluate the issue and propose a solution within 3-5 business days of receiving the evidence.
Solutions
Depending on the nature of the defect, we will provide one of the following:
- Replacement Parts: We will ship replacement parts (e.g., new tabletop, drawer slides) free of charge.
- Full Replacement: For serious defects that cannot be fixed with parts, we will replace the entire product.
- Partial Refund: If replacement is not feasible, we may provide a partial refund or compensation for local repairs.
Limitations and Exclusions
- Normal Wear: Scuffs, scratches, or color fading from regular use.
- Misuse/Abuse: Damage from overloading, improper assembly, or exposure to extreme sunlight/moisture.
- Accidents: Damage from fire, floods, or traffic accidents.
- Self-Modification: Any repair or modification not authorized by us.
- Shipping Damage: Handled under our [Shipping Policy] and is not part of this warranty.
International Warranty Service
- Replacement Parts: Shipped FREE of charge from our overseas warehouse. You may need to perform the installation (instructions provided).
- Unit Replacement: We cover one-way shipping costs for the new product to your US address.
- Defective Items: In most cases, you do not need to return large furniture. We may request proof of disposal/destruction to avoid high return shipping costs.
Contact Us
Tel: +1 949 685 3409 (WhatsApp Available)
Email: [email protected]
Name: Maoters Furniture INC
Address: 1401 21ST ST STE R
SACRAMENTO, CA 95811