Maoters Limited Warranty
At Maoters, we take pride in the quality and craftsmanship of our furniture. This limited warranty covers defects in materials and workmanship during the warranty period. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy limits rights that cannot lawfully be excluded or reduced.
Warranty Coverage
We provide a 12-month limited warranty for all products, starting from the date you receive the product, as recorded in the delivery confirmation. Policy updates do not reduce warranty commitments already applicable to existing orders.
This warranty covers problems caused by defects in materials or workmanship under normal intended household and commercial use, including office and store use, such as:
- Wood cracking (not caused by an extremely dry environment).
- Metal parts that are broken or severely corroded.
- Structural looseness caused by material, manufacturing or factory-assembly defects.
- Finish peeling or bubbling over large areas.
- Functional failure of mechanical components (e.g., drawer slides, hinges).
Warranty Process
If you believe your product has a covered defect, please follow these steps. If the item appears unsafe, stop using it and contact us before attempting a repair:
- Contact Us: Email support@maoters.com with your order number and a detailed description.
- Provide Evidence: Please provide clear photos and/or videos showing the issue and affected part. Photos are usually sufficient; we will request a video or further details only if needed for assessment.
- Evaluation: Our team will evaluate the issue and propose a solution within 3-5 business days after receiving sufficient evidence to assess the issue. This is the proposed-solution timeframe, not a guarantee that repairs or replacements will be completed within that period. Service appointments and shipment timing will be confirmed separately.
Solutions
For a verified covered defect, we will review the appropriate remedy with you. Options include:
- Replacement Parts: For covered issues, replacement parts and necessary shipping are free of charge, regardless of part size.
- Replacement or Refund: For eligible defective or damaged goods, the choice of a free replacement or full refund under our Returns & Refunds Policy remains available. Parts, repairs or a partial refund for keeping the item will not replace that choice without your agreement.
- Repair or Agreed Partial Refund: We can arrange a technician or approve a local repair in advance. For a covered issue, necessary parts, shipping and arranged or pre-approved repair labor are paid by us. A partial refund for keeping the item requires your agreement and is not an automatic substitute when a safe repair or suitable replacement is unavailable. Costs of independently hired services without prior approval are reviewed separately and are not automatically reimbursed.
Limitations and Exclusions
- Normal Wear: Scuffs, scratches, or color fading from regular use.
- Misuse/Abuse: Damage caused by overloading, misuse, customer-arranged improper assembly, or extreme sunlight or moisture exposure. Issues caused by factory assembly or assembly arranged by us are handled as seller-responsibility problems, not customer misuse.
- Accidents: Accidental damage caused after delivery, such as fire, floods or impacts, that is not caused by a covered defect or our services. Damage during delivery is handled separately under our shipping and returns policies.
- Repairs or Modifications: Damage caused by customer modifications or improper, independently arranged repairs is excluded, except where we are responsible under an approved service arrangement or applicable law. Unrelated third-party repairs or modifications do not automatically void coverage. Prior approval is required for us to commit to paying independently arranged repair costs, not to preserve coverage for unrelated defects.
- Shipping Damage: Transit damage is handled under our Shipping & Delivery and Returns & Refunds policies. Report it within 3 calendar days of delivery where possible; reporting within 24 hours is encouraged. Late reports or concealed damage are not automatically rejected, and any applicable warranty or other rights will still be reviewed.
Warranty Service & Logistics
- Replacement Parts: Shipped FREE of charge for covered issues, from available stock, including overseas stock where needed. Dispatch and delivery estimates are confirmed for each case. Simple replacement instructions are available; you are not required to undertake work that is unsafe or beyond your ability. Where a covered repair requires a technician, we can arrange service or approve local labor in advance.
- Unit Replacement: We cover necessary shipping costs for an approved replacement, including return freight if we require the defective item back. We will provide written instructions and the designated U.S. warehouse address or arrange collection; do not send an item to our public office address. No personal-preference restocking or repackaging fees apply to an approved seller-responsibility return.
- Defective Items: Do not return or dispose of an item until we provide written instructions. Depending on the case, we may arrange return, collection or safe local disposal. Necessary reasonable disposal costs we require and approve in advance are paid by us. We will not require unsafe dismantling or destruction as proof. Keep the item safely while we confirm the next step.
Contact Us
Tel: +1 949 685 3409 (WhatsApp Available)
Email: support@maoters.com
Name: Maoters Furniture INC
Address: 1401 21ST ST STE R
SACRAMENTO, CA 95811 (correspondence only; not a return address).