Premium Lacquer Cosmetic Image Display Showcase

Timing depends on your selected size, color, stock status, and delivery ZIP code:

• Confirmed U.S. in-stock items: dispatch within 48 hours of successful payment, with estimated delivery in 1-2 weeks from payment. This total includes the dispatch period.
• Standard overseas items: dispatch in 3-7 calendar days after payment. Transit starts at dispatch: assembly-required items take about 6-7 weeks to the West or East Coast; fully assembled items take about 6-7 weeks to the West Coast or 7-8 weeks to the East Coast.
• Non-standard custom orders: dispatch in 10-15 calendar days after payment and approval of the final specifications, followed by the applicable transit time.

Central U.S. estimates depend on your ZIP code and route. These are estimates; see our Shipping & Delivery Policy for details.

Yes, customization is available for selected products, including dimensions, colors, left or right returns, storage layouts, cable openings, and logos.

Send the product SKU or link and the changes you want in one message. For left or right layouts, describe the direction when seated at the desk. We'll confirm feasibility, any additional cost, and the lead time, and prepare a design for your review where needed. Production follows payment and your approval of the final specifications.

Yes, faster options may be available for your order. Confirmed U.S. stock is the fastest option. For fully assembled overseas items, a paid fast-shipping upgrade offers estimated transit of 5-6 weeks to the West Coast or 6-7 weeks to the East Coast, after the separate dispatch period.

If you have an opening date, send us the product SKU or link, selected options, delivery ZIP code, and required date together. We'll recommend the most suitable shipping option or available alternative and confirm timing and any added cost before you order.

Start with the dimensions for your selected product option, then allow space for seating, working, and walking around it. Also check doorways, corners, and elevator access against the packaged furniture size.

If you need help, send the product SKU or link and the relevant space or access measurements. A room photo or simple sketch is optional. We'll help you choose a suitable standard size or review a custom option.

Check the assembly information for your selected product. Furniture listed as fully assembled arrives assembled and does not require on-site assembly. Assembly-required products need assembly after delivery.

If access is tight, contact us before ordering to review packaging and delivery access. A fully assembled item cannot automatically be supplied unassembled. For assembly-required items, any available professional assembly service is booked separately from freight delivery.

Standard freight delivery includes driver-assisted unloading with a liftgate to a safe ground-level curbside location. It does not include carrying furniture inside, unpacking, or stair carry.

The carrier contacts you 24 hours before delivery to confirm an available 4-hour window. Someone must be present to receive the shipment. The driver allows approximately 10 minutes for inspection. If you need to change a confirmed appointment, contact us promptly; a new carrier appointment is required.

Yes, where available, paid White-Glove delivery for fully assembled furniture includes carrying it to the agreed room, unpacking, placement, and packaging removal. The service fee is shown at checkout.

Upstairs carrying using a suitable elevator is included. Stair carry without an elevator requires a separate quote. If your building has access restrictions or requires a certificate of insurance, tell us before ordering so we can review the arrangements.

Materials, finishes, storage, and included accessories vary by product and selected option. Use the product description and detail images as your guide; wood-look finishes do not necessarily mean solid wood.

Chairs, monitors, computers, and decorative items shown in room photos are not included unless expressly listed. If you need a closer look at the back, interior, or finish, send us the SKU or link and we'll share available product details.

Yes. If you are choosing the standard sizes, colors, and configuration shown on the product page, select your options and complete checkout on our website.

For modifications or a special color request, confirm the details with us first, then follow the ordering instructions in your approved quote. You can reply to the same email conversation with your order number so we can match the order to the agreed requirements.

Standard overseas shipping to eligible addresses in the contiguous U.S. is free. U.S. in-stock delivery, fast-shipping upgrades, and optional services are charged separately as applicable. Sales tax is calculated separately at checkout; we do not charge customers additional import duties or customs-clearance fees.

Review your final checkout total before paying. Any special-location or access surcharge that requires a separate quote will be provided for your approval before shipment. See our Shipping & Delivery Policy.

Yes. Register for our Trade Program and sign in to your active account to receive applicable business pricing automatically. New Trade members receive 5% off eligible merchandise; higher eligible rates depend on account status or order volume. Discounts do not stack.

Tax exemption is separate: submit the required documents through your account for review. Approved exemptions apply automatically at checkout within their approved scope. See our Trade Program Terms.

Checkout shows the payment methods available for your order, including supported cards, PayPal, digital wallets, and Affirm or Klarna where offered. Financing approval, payment schedules, interest, and fees depend on the provider's offer.

Enter a valid promotional code in the discount field before paying, not in the order notes. Check that the discount appears in your total. Trade pricing applies automatically when you are signed in. See our Pricing & Payment Policy.

If your confirmation email is missing, check your spam folder, then contact us with your order number or checkout email. We'll help locate the order and confirm its recorded status.

For overseas orders, tracking has separate overseas and U.S. local-delivery stages. A local freight number becomes available at the relevant stage. A created label or arrival at a port does not mean final delivery is scheduled. If tracking is unclear or overdue, reply in your existing order conversation and we'll follow up.

Contact us promptly with your order number and the change or cancellation you need. Options depend on the actual production and shipping stage; we'll confirm what is possible and any applicable charge before processing.

A successful cancellation before production and dispatch receives a full refund. Fees can apply once production or shipping has started, and standard and non-standard custom items have different rules after dispatch. See our Returns & Refunds Policy for the applicable terms.

Inspect promptly, photograph the issue and available packaging, and contact us with your order number. Report transit damage within 3 calendar days where possible; reporting within 24 hours is encouraged. Concealed damage and later reports are reviewed, not automatically rejected.

For verified eligible damage or incorrect items, we arrange a free replacement or full refund under our Returns & Refunds Policy. Verified missing supplied parts, including keys, are sent free of charge. Keep the item and packaging until we provide instructions, and stop using anything unsafe.

Eligible standard items can be requested for return within 30 calendar days of delivery if they remain new, unused, and unmodified. Factory assembly and opening packaging only for inspection do not by themselves remove eligibility.

Preference returns incur a 20% restocking fee on the discounted amount paid for returned merchandise; paid original shipping is non-refundable, and return freight is your responsibility. Non-standard custom and clearly marked Final Sale items are excluded from preference returns. Contact us for authorization and packaging instructions before returning anything. See our Returns & Refunds Policy.