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What does standard delivery include?

Maoters standard delivery includes curbside or doorstep delivery for most furniture orders within the contiguous United States. In-room placement, stairs, elevator handling, unpacking, and assembly are not included with standard delivery unless an upgraded service is arranged.

Can I add in-room delivery or professional assembly?

Yes. In-room delivery, White glove deliverys service, and professional assembly may be available for an additional fee. After your order is placed, the Maoters team will review your delivery details and follow up to confirm whether you would like to add any upgraded delivery or assembly services where available. Service options and final costs may vary based on your location, the final-mile carrier, product weight, number of pieces, and assembly difficulty. We are here to help make your delivery and setup as smooth as possible.

How will my furniture arrive?

Large office furniture is carefully packed for transit and may arrive in multiple cartons or sections depending on the product. This helps protect the item during shipping and makes handling easier at delivery. Once your order reaches the final-mile stage, the carrier may contact you to schedule a delivery window.

Need help choosing the right size, style, or configuration?

We’re happy to help. Whether you are furnishing a private office, conference room, reception area, workstation, storage space, or lounge area, you can chat with us online before you order. Tell us about your room, preferred style, and intended use, and our team can help you review suitable product options.

What if I need help after delivery?

Please inspect your order when it arrives and keep the original packaging until everything is confirmed. If you notice damage, missing parts, or an incorrect item, contact Maoters support or chat with us online with your order number and clear photos of the product, packaging, and shipping labels. If the issue is caused by shipping damage or our error, our team will help resolve it.